1. Overview

This Cancellations and Refunds Policy outlines the terms and conditions for canceling services and requesting refunds from NIHARIKA WEB SOLUTIONS. We strive to provide fair and transparent policies for all our clients.

2. Consultation Services

2.1 Cancellation Policy

• 24+ hours notice: Full refund available
• 12-24 hours notice: 50% refund available
• Less than 12 hours notice: No refund available

2.2 Refund Process

Refunds for consultation services will be processed within 5-7 business days through the original payment method used for the booking.

3. Web Development Projects

3.1 Project Cancellation

• Before project commencement: Full refund minus any setup costs
• During development phase: Refund based on work completed and materials used
• After project completion: No refund available

3.2 Refund Calculation

For projects canceled during development, refunds will be calculated as follows:

• Total project cost minus work completed (billed at hourly rate)
• Minus any third-party costs (domain, hosting, etc.)
• Minus 10% administrative fee

4. Digital Marketing Services

4.1 Service Cancellation

• Monthly services: Can be canceled with 30 days notice
• Campaign-based services: No refund for completed campaigns
• Ongoing services: Prorated refund for unused portion

5. Refund Eligibility

Refunds are available under the following circumstances:

• Service not delivered as agreed
• Technical issues preventing service delivery
• Client cancellation within the specified timeframes
• Force majeure events preventing service delivery

6. Non-Refundable Items

The following items are non-refundable:

• Domain name registrations
• Third-party software licenses
• Completed design work (if client approved)
• Marketing campaigns that have been executed
• Consultation sessions that have been conducted

7. Refund Request Process

7.1 How to Request a Refund

1. Contact us at niharikawebsolutions@gmail.com
2. Provide your order/project reference number
3. Explain the reason for the refund request
4. Include any relevant documentation

7.2 Refund Review Process

• We will review your request within 2-3 business days
• We may request additional information if needed
• Approved refunds will be processed within 5-7 business days
• You will receive confirmation via email

8. Payment Method Refunds

Refunds will be processed through the same payment method used for the original transaction:

• Credit/Debit Cards: 5-7 business days
• Bank Transfers: 3-5 business days
• Razorpay: 2-3 business days

9. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review by our management team
• Provide additional documentation to support your case
• Contact us for alternative resolution options

10. Force Majeure

In case of force majeure events (natural disasters, government actions, etc.) that prevent service delivery, we will work with clients to reschedule services or provide appropriate refunds based on the circumstances.

11. Changes to This Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified policy.

12. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: niharikawebsolutions@gmail.com
• Phone: +91 9827000000
• Subject Line: "Refund Request - [Your Order/Project Number]"